Customer FAQs

Customer Registration

Why Register as a Buyer?

While you can buy from HCX without registering but there are benefits for a registered buyer one can’t ignore.

As a registered buyer you get a Personalised Account with features that make it an enriched experience while giving you complete control over your purchase operations. Features include:

  • Account Dashboard: it’s like a 24/7 Concierge which grants you quick-access to your entire activity on HCX
  • Financial MIS: Your accounts team would never have been so happy.  Complete ledgers of your transactions on HCX including previous bills, records of cancellations, refunds, pending bills, etc.
  • Intelligent Analytics: a unique feature which regularly analyses your purchases and suggests alternatives to help you save
  • Save Big Offers:beyond the usual discounts and savings that we provide, we will be frequently offering Big-Ticket Bargains, which will be available only to the registered buyers    
  • Line of Credit: last but not the least, a registered buyer is eligible for ‘Credit Facility’ which of course makes the payment cycle a breeze as you pay after you make your purchases earn for you. Note: This feature requires an additional level of authentication.

Why Buy from HCX?

  • HCX Promise
    • We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments, timely shipment and returns in case of a grievance, for items shopped on HCX.
  • Purchase Protection
    • Genuine Products
    • Secure Payments & Safe Ordering
    • Easy Grievance Redressal
  • Financial Assistance
    • Business Loans
    • Business Credit Card
    • Equipment Finance

As an HCX customer this is the place where you’ll find links to everything you would ever need. Visit HCX Customer Service Centre

Business Finance

How can I apply for a Business Loan / Business Credit Card?

HCX offers several Financial Products for your HoReCa Business. You can apply for it using the HCX website. However, any of the financial products are solely dependent on the Financial Institution’s discretion. Click here to Apply for Equipment Finance, Business Loan, or a Business Credit Card

Account Management

How can I manage my HCX Account Settings?

You can view, manage, edit and update you profile information, email, password and other info from your dashboard section.

How can I manage my delivery addresses?

Login to your HCX account and go to the link Address Book in your Dashboard to add, edit or update your addresses.

How can I update my Payment Methods?

You can add, edit or delete a payment method from your Account Dashboard.

How can I access my Accounting MIS?

You can view, download or print the invoices of all your transactions of the last financial year from your Dashboard section.

HCX Customer Support

Where Can I see all My Orders?

Once you login to your account, your Dashboard provides details of all Previously Fulfilled Orders, Cancelled & Pending Orders.

How can I Edit or cancel orders?

As a B2B platform, different products have different order modification & cancellation policy. In general most orders can be modified or cancelled (except daily provisions & perishables) till two hours of the order being placed. See order cancellation policy for each product category before placing your order.

How Can I track my packages?

Once an order has been shipped, you will get a shipment confirmation email. The email will include the name of the logistic service provider company along with the consignment number which can then be tracked on the website of the logistic provider in most of the cases.

How can I claim Returns, Refunds or Replacements?

As a B2B platform HCX allows Returns only in qualified cases. An order once delivered, cannot be returned unless:

  • The product delivered is damaged
  • Is different than the one ordered

To claim a Return, please login to your account and go to My Orders section. Once the returns claim is processed, as per the above guidelines, you’ll be eligible for a Replacement or Refund.

What Purchase Protection is provided ?

As a B2B platform, we are committed to ensuring Purchase Protection for customers by offering genuine products, secure payments and easy grievance redressal for items shopped on HCX. However, please note that HCX is a marketplace platform ONLY, and claims no responsibilities for Manufacturer’s warranties, post-sale services, etc which are exclusively the domain of the Manufacturer / Company Authorised Seller.

How do you handle Grievance Redressal ?

For any issues related to purchases on HCX Global, Customers can contact our Customer Service via Customer Service Centre of HCX Global. Our Customer Service Representatives will escalate the matter to respective parties to get the issue resolved at the earliest.