Why Register as a Buyer?
While you can buy from HCX without registering but there are benefits for a registered buyer one can’t ignore.
As a registered buyer you get a Personalised Account with features that make it an enriched experience while giving you complete control over your purchase operations. Features include:
- Account Dashboard: it’s like a 24/7 Concierge which grants you quick-access to your entire activity on HCX
- Financial MIS: Your accounts team would never have been so happy. Complete ledgers of your transactions on HCX including previous bills, records of cancellations, refunds, pending bills, etc.
- Intelligent Analytics: a unique feature which regularly analyses your purchases and suggests alternatives to help you save
- Save Big Offers:beyond the usual discounts and savings that we provide, we will be frequently offering Big-Ticket Bargains, which will be available only to the registered buyers
Why Buy from HCX?
- HCX Promise
- We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments, timely shipment and returns in case of a grievance, for items shopped on HCX.
- Purchase Protection
- Genuine Products
- Secure Payments & Safe Ordering
- Easy Grievance Redressal
As an HCX customer this is the place where you’ll find links to everything you would ever need. Visit HCX Customer Service Centre
How can I manage my HCX Account Settings?
How can I manage my delivery addresses?
How can I access my Accounting MIS?
HCX Customer Support
Where Can I see all My Orders?
How can I modify or cancel orders?
How Can I track my packages?
How can I claim Returns, Refunds or Replacements?
As a B2B platform HCX allows Returns only in qualified cases. An order once delivered, cannot be returned unless:
- The product delivered is damaged
- Is different than the one ordered
To claim a Return, please mail to firstname.lastname@example.org quoting your order ID immediately post receiving the goods. Once the returns claim is processed, as per the above guidelines, you’ll be eligible for a Replacement or Refund.