FAQs - Getting Started: Registering & Selling

Why should I sell on HCX?

If you are a hospitality product or service supplier, HCX Global is the platform to be on, to grow your business and reach out to the entire Indian Hospitality industry. Being a vendor-partner of HCX gives you access to institutional purchase decision makers in HoReCa industry.

Who can sell on HCX?

Any bonafide entity providing hospitality products or services is welcome to become a HCX Vendor-Partner.

What are the documents required to register as a seller on HCX?

You are required to have the following documents:

  • PAN Card (Personal PAN for “Proprietorship” businesses and Personal + Business PAN for businesses registered as “Company”)
  • GST / VAT / TIN Number
  • Bank account and supporting KYC documents (Address Proof, etc.)
  • FSSAI registration - for categories where it mandatory

Does enlisting my business on HCX cost me anything?

For the first Two Thousand business listings it is absolutely FREE.

For certain categories like Services, directory listing is a paid service. However, we have certain free slots for unpaid listings as well.

Will I get charged for listing products on HCX?

Once registered as a business, listing of any number of products on HCX Global is absolutely free. HCX does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

I do not have a GST / TIN/VAT, can I still register as a seller with only PAN?

Yes, you. However, it is necessary for certain product categories to have all the required documents, including GST registration. It increases your credibility as a valid business entity.

HCX recommends GST registration.

What happens post registration on HCX Global?

Once you’ve registered and your account is verified by our procurement specialists, you’ll automatically get a microsite dedicated to you. For example. If your company name is ABC Corporation, you will get a microsite dedicated to your company - www.abc.hcx.global

Post-registration you can upload your products. Our Vendor-Partner Support Team will be more than happy to assist you with detailed procedures on how to use the website.

How do I sell on HCX?

To sell on HCX:

  1. Register yourself at www.hcx.global
  2. List your products under specific product categories.
  3. Check for all the details once you’ve uploaded the product
  4. Once an order is received, delivery instructions will be provided
  5. Once an order is successfully delivered (& installed, if needed), HCX will settle your payment as per terms of payment.

Can I offer both products and services on HCX?

Yes, you can.

When can I start selling?

After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

How many listings are required to start selling?

You are required to have a minimum of 1 listing ( unique product) to start selling on HCX.

Who takes care of the delivery of my products?

HCX has tied up with Logistics aggregator, who will provide the 3rd Party Logistics Services. They will pick up the products from your registered warehousing address and deliver it to the customer without any additional cost on you. On your part, you will have to ensure packaging suitable for safe transit.

How and when will I get paid?

The payment will be made directly to your bank account through NEFT transactions within 7-21 business days of dispatching successful delivery of an order. The actual payment period may vary on certain categories of products.

FAQs - Pricing and Payments

Who decides the price of the product?

As a seller, you will set the price of your products.

What are the fees charged?

Once an order is successfully delivered, the following deductions are made from the order item value:

  • HCX Marketplace commission: A pre-decided percentage of the item price paid by the customer; the marketplace commission percentage differs across product categories and sub-categories.
  • GST (applicable on all of the above components)

What is HCX Marketplace Commission and how much commission is charged?

HCX Marketplace Commission is a certain percentage of the selling price of your product. It differs across categories and sub-categories.

Here’s an easy example, which illustrates a sample the above calculation:

Item Amount (Rs.)
Selling Price (decided by you) 1000
Selling Commission (varies across products) (assuming 5%) 50
Total Marketplace Fee 50
Goods & Services Tax (12% of Marketplace Fee) 6.00
Total deductions 56.00
Settlement Value (Amount credited to you) 944.00

FAQs - Listings and Catalog

What is listing?

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

How many products do I need to list to start selling?

You are required to have a minimum of 1 listing to start selling on HCX.Global.

How do I list my products on HCX?

We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as size, model, color, etc.

Our Vendor-Partner Support Team would be happy to guide you with the product listing process.

Can I get help for development of catalog (product images, description, etc.)?

Yes, we are happy to help you at every stage while doing business with us. We will guide you with the cataloging process. Our Vendor-Partner Support Team can connect you to our cataloging partners for attractive images and crisp content developed at unbeatable prices.

How does a catalog partner help me?

Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.

How do I price my products?

When pricing products on HCX, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. But keep in mind the competition, and promotional pricing to attract attention of the purchase managers.

FAQs - Order Management and Shipping

Who takes care of the delivery of my products?

HCX has tied up with Logistics aggregator, who will provide the 3rd Party Logistics Services. They will pick up the products from your registered warehousing address and deliver it to the customer. On your part, you will have to ensure packaging suitable for safe transit.

How do I manage my orders on HCX?

Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, the orer details are visible in your seller dashboard. We also send you an e-mail alert on any new order. You need to pack the order and keep it ready for dispatch within the time frame provided by you. When you are ready to ship, simply click on the ship button on the order page of your seller dashboard. Our shipment provider will pick up the consignment from your warehouse .

Does HCX provide packaging material?

No. HCX does not provide any packaging assistance. It is the Seller’s duty to ensure suitable transit-worthy packaging.

Would I get compensation if the goods are damaged or lost in transit?

HCX Global does not provide insurance cover for goods in transit.

You as a Consignor may insure the shipments entrusted for carriage to our logistics service provider at your own cost and expense.

In the event of any loss or damage to the shipment in such a scenario, HCX Global agrees to provide the Consignor a certificate of facts ("COF") upon a written request from the Consignor. The Consignor agrees and acknowledges that the COF will be issued by HCX Global without admission of any claim and that HCX Global shall be discharged of all liabilities, if any arising out of the shipment on acceptance of the loss/damage/shortage certified by the Consignor.

HCX Global recommends that the Consignor purchases an Open Inland Cargo Insurance Policy which is available for purchase from various general Insurance companies in India.

Open policy is intended to cover Inland movement of consignments for specified period of time normally one year. This policy is suitable for insuring numerous transits in a blanket agreement for all transits during an year. The availability of the open policy facilitates the insured in having automatic and continuous cover and the insured is free to declare the consignment movement subject to the terms and conditions of the policy. The open policy is issued with an initial sum insured which can be enhanced at policy rate any time during the currency of the policy. Please contact a general insurance company that can provide you this cover

FAQs - Returns and Seller Protection

What protection does HCX offer in case of fraudulent customer claims?

HCX has a strong Seller Protection Plan to protect our sellers against fraud. You can request for Seller protection with our support staff. When the buyer is at fault, you will be indemnified of the loss .

Would I get compensation if the customer has returned damaged products?

Yes, you can raise a claim through Seller Protection Plan. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Would I get compensation if the customer has replaced the original product with a different item?

Yes, you can raise a claim through Seller Protection Plan. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Would I get compensation if the goods are damaged or lost in transit?

We recommend Transit Insurance for all goods shipped by the Vendor-Partner. This offers protection against loss or damages in transit.

Note: The refund depends on the insurance T&Cs on individual case to case basis.